Shipping policy

Shipping Policy

Thank you for your order. We aim to provide you with a clear and reliable shipping experience. Below you will find details about our order processing, delivery times, shipping carriers, and related policies.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing may take slightly longer; we appreciate your patience. You will receive a confirmation email once your order has been shipped.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We work with major carriers (such as USPS, China Postal Service, and local delivery partners) to ensure your order reaches you safely. Delivery times vary depending on your location.

Domestic Shipping

  • Estimated delivery: 5–7 business days after processing.

  • Shipments are sent via USPS or other trusted carriers.

International Shipping

  • Estimated delivery: Typically 7–20 business days, depending on the destination country. In some cases, delivery may take up to 20–40 days due to customs processing or local postal delays.

  • We ship internationally via the China Postal Service and its partner networks.

  • Please note: Delivery times are estimates and not guaranteed. Factors beyond our control (e.g., customs, weather, or local disruptions) may affect arrival dates.

If you need your order by a specific date (e.g., for holidays), we recommend placing your order well in advance.

You may also contact customer service to check if the product is available in your local warehouse.

3. Expedited Shipping

Expedited shipping is available upon request for an additional fee. If you require faster delivery, please contact us before placing your order so we can confirm availability and provide a shipping quote.

4. Customs, Duties, and Taxes

For international orders, import duties, VAT, taxes, and any other charges are the responsibility of the buyer. These fees are not included in the item price or shipping cost.

5. Order Changes & Cancellations

  • Before your order ships: If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed.

  • After your order has shipped: Once an order enters our shipping system (usually within one business day), it cannot be modified or canceled. We appreciate your understanding.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update. Due to high shipping volumes or carrier delays, there may be periods when tracking shows no movement; this is normal. If your tracking has not updated for an extended time, feel free to reach out to us.

7. Shipping Restrictions

We ship to most countries worldwide. If, for any reason, we are unable to ship to your location, we will notify you promptly. Some products may be restricted in certain regions; we reserve the right to cancel orders that cannot be shipped legally.

8. Lost or Damaged Shipments

While we take great care in packaging, please inspect your order upon arrival. If your package arrives damaged or if it is lost in transit, contact our customer service team immediately so we can assist you in filing a claim with the carrier.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:
sales@pfknife.com

We are here to help!